What is the minimum for a wholesale order?

Our minimum order for first time wholesale clients is 1 kilo (1000 Grams).  Our pricing structures work on a per gram basis of $1.35-USD for plain silver, and $1.40-USD for items with stones set. Some items are sold by piece depending on how complicated they are to make. These prices fluctuate daily with the silver market, and currency exchange rates. Large orders receive even deeper discount! Contact us if you need large quantities.  This means on average you will receive $2700.00-USD worth of retail product at a 50%+ discount. If you purchase $5000.00-USD worth of retail product your cost will drop even more.  It's so easy!  $1350.00-USD dollars gets you started and a $5000.00-US orders qualify for the deeper discount structure.

How does your wholesale pricing work?

The prices shown online on our website represent retail prices.  Our discounts apply to those prices and are exclusive of any specials or online discounts we may offer from time to time.  In general, if you order more than 20 pieces of one individual product  you will be eligible to receive additional discounts. In simple terms, the discounts we offer are the maximum prices that you will pay, and are not necessarily the actual prices that you will pay.

Because we are a manufacturer, Distributor there are many factors that determine our prices -  the cost of silver, the cost of casting and stones,  foreign currency exchange rates, and so forth. All of these fluctuate every day. In addition, based on the mix of products that you order, we often can reduce our costs as a result of efficiencies in materials purchasing and production scheduling.

We do not process wholesale orders automatically on our website because we want to offer you the lowest prices that we possibly can. After we have had a chance to review the exact details of your order, we will apply any, and all available discounts and give you a quote with firm prices.

How can I place a wholesale order?

1) Register for a wholesale account by emailing us. Tell us a bit about your business needs, and request information on wholesale pricing.

2) You can then look at our website and select the designs, sizes and quantities you need, then send the list of the items which will automatically include stock numbers, quantities, sizes, etc.

3) We then review your order and send you a quote together with estimated shipping charges and an estimated shipping date. We will also ask you to send us the information that we need to open your account.

4) Tell us if you accept the quote or if thereare any changes you would like to make. We will re-offer price quotes until you are satisfied.

5) After you accept a quote, we will send you a Sales Order for final approval.

What are your delivery times for a wholesale order?

After you have approved the Sales Quote and remitted payment, we enter your order into our production scheduling system and can give you an estimated shipping date. Most orders can be processed in two to three weeks, but if you order large quantities of certain products, production may take as long as four weeks.

How do you ship wholesale orders and what are the charges?

When we send your quotation, we offer shipping Via: UPS, Fed-X, or by Express Mail Service (EMS). The method that we will recommend depends on your location, the type and value of the products, as well as the size and weight of the package. We always require insurance for FULL value. If you have a different preferred shipper (such as DHL, or TNT), we will do our best to accommodate your request.

Once you have decided how you want us to ship, we calculate the exact cost based on the value, weight, and size of your package and include the charge in the Sales Order for your final approval. We do NOT markup shipping or insurance charges. You will be charged exactly the shipping fee we pay with nothing added.

Will I have to pay customs duties or other import fees?

Customs regulations and duty rates vary from country to country, so the answer to this question depends on where you live. For the United States, products that do not use silver or gold are duty-free under the Generalized System of Preferences (GSP).

Products that do use silver or gold are subject to 5.5% duty unless the value is less than $1.50 per piece, in which case these too are duty-free under the GSP. We supply complete shipping documentation with every order, so you can be confident that your order will clear customs quickly, you will not be charged duty on products that should be duty-fee, and you will be charged the lowest possible rate for products that are subject to duty.

If you choose shipping by an international courier service (FedEx, DHL, UPS, TNT, etc.) they will charge you a brokerage fee for clearing your package through customs. Each courier service has its own way to calculate this fee, but it usually is in the range US$20-30. With EMS, your country's postal service is responsible for clearing the package and there is no additional charge.

What are your payment terms?

For wholesale orders ,our terms are payment of 50% at the time you accept our Sales Order. The remaining 50% payment is due prior to shipment. We cannot ship an order before receiving payment in full.

To ensure maximum security, we request that you remit payment by bank wire transfer or deposit direct into our US bank account. It is very easy to make deposits to us as we do hold a US bank account. In the case that you prefer to make a wire transfer, you simply go to your bank and tell them that you want to transfer money to us. They will give you a form to fill out, you pay them the amount to be transferred plus their service fee, and that's it. The money is sent via rapid inter-bank transfer systems and we will receive it in 2-3 business days usually. It is important that you tell your bank that all service fees -- including any fees that may be charged by your bank's correspondent bank -- are to be paid by the sender (you), not the beneficiary (us). Otherwise, the service fees will be deducted from the amount that you transfer and we will receive an incorrect amount causing this to be added to your totals.

Because the service fees for a bank wire transfer are typically in the range US$20-30, you may prefer to pay by credit card. We can accept Visa, Master Card,  Discover, American Express or any major credit card through PayPal on small orders.   We cannot accept personal checks or money orders due to the constant changing currency exchange rates.   Because we sell at low margins, if you choose to pay by credit card, we must recover the fee charged by PayPal. For Visa, Master Card, and Euro Card, the fee is 3%. We recommend that you compare the relative costs of remitting payment by bank wire transfer vs. credit card before making a decision.

When we send you the Sales Order, we will include all the information you need to remit payment by deposit to our US bank, wire transfer, or by credit card. If you do decide to pay by credit card, PayPal  ensures that  your card information will be 100% safe and private. Your credit card  information is stored with them not us.  We never see or have access ever to any of your sensitive information .

What is your policy on returns?

Our jewelry passes through multiple quality control inspections prior to shipment and is 100% guaranteed against manufacturing defects. In the rare case that you do receive a defective item (and it does happen, despite all our efforts to avoid it), you may request a replacement, refund the cost of the item, or issue a credit which will be applied to your next order.

How can I get further information?

All wholesale orders are handled directly by our offices in Bangkok, Thailand. If you wish to contact us by telephone, please call +6685-649-0649 between the hours of 1:00PM and 5:00PM Bangkok time (GMT + 7 hours).